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# Tuesday, 01 May 2012
A recent survey by VocaLabs found Apple to be the tech support leader among three major tech brands: Apple, Dell, and HP. Dell customers were 3 times more likely to leave their brand than Apple customers and HP customers were 5 times more likely to leave their brand. Customer reactions were based on their tech support experience.



If you're looking for a better tech support experience (for any brand), try My Phone Support first. Our agents our friendly, certified in a wide range of technologies, and can often provide better, cheaper support than major brands can offer.

Read more about the VocaLab survey.

# Published: May 1, 2012
Category: Dell | HP | Tech Support | Apple

# Monday, 27 February 2012
HP Plans to offer customers of its "Elite PC" products a dedicated tech support person for the life of their product. HP's "Elite PC" computers are laptops and desktops sold to business, government, and institutional customers. According to HP, "the HP Elite premium technical support package was introduced one year ago to give HP Elite Series customers a differentiated, white glove customer support experience." HP also gives users an option to select an "agent of choice" to always work with one particular tech support agent. Currently, the Elite technical support is not available to standard HP home users.

# Published: February 27, 2012
Category: HP

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