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# Tuesday, 28 March 2017
ArsTechnica reports that in Illinois a class-action lawsuit is being brought against Microsoft for their confusing and sometimes deceptive attempts to get users to upgrade to Windows 10. The law firm Edelman, Combs, Latturner & Goodwin are representing a class of people who suffered hard drive failures, data loss, and various other problems.

While Windows 10 is now regarded an improved and more stable operating system, the many attempts to entice users into upgrading generated significant controversy.

# Published: March 28, 2017
Category: Microsoft

# Tuesday, 12 January 2016

Microsoft announced today the end of support for all versions of Internet Explorer older than IE 11. This means if you have Internet Explorer 7, 8, 9, or 10 than your software is no longer supported.

Microsoft warns that "security updates patch vulnerabilities that may be exploited by malware" which may leave these old browsers susceptible to attacks and exploits.

If you need help upgrading your browser or simply want a system security review, please call My Phone Support today for assistance.

Additional information can be found on the Microsoft webpage for IE End of Support.

# Published: January 12, 2016
Category: Microsoft | Security

# Wednesday, 02 September 2015
Are you having problems with your Windows 10 upgrade? You're not alone. Many users have experience black screens, endless updates, driver issues, and wide range of problems when upgrading.

Since Windows 10 was released as a free upgrade for some many Windows 7 and Windows 8 systems, it exposed end users to a host of problems with driver and software configuration. Microsoft is working quickly to patch many of these problems.

So if you haven't upgraded yet, it might be best to wait a few months for some of the major issues to be patched.

If you have upgraded and are having problems - please contact My Phone Support today. We've been helping many people get their systems upgraded, drivers patched, and PC's working correctly.

# Published: September 1, 2015

# Thursday, 20 August 2015
Microsoft just release a critical hotfix for a serious security issue with Internet Explorer. The vulnerability could allow attackers to gain user or administrator access to the target computer.

To make sure you are safe, ensure that your Windows updates are running and that one of the following updates has been installed: KB3081444 or KB3087985.

On your PC, this is in: Start > All Programs > Windows Update

(or just type "Windows Update" into the Start menu)

# Published: August 19, 2015
Category: Microsoft | Security

# Thursday, 30 July 2015


Today Microsoft released Windows 10 - the latest version of the Windows operating system. Supposedly all future versions of Windows will be part of the Windows 10 moniker.

Windows 10 includes a brand new faster web browser called "Edge," although Internet Explorer is still available for legacy usage. It also has brought back a version of the Start menu that incorporates the Windows 8 live tiles design language. Windows 10 has a number of other enhancements like Cortana voice recognition, a new photos application, and improved notes.

Best of all, Windows 10 is free for users of Windows 7 and Windows 8, but upgrades will be rolled out on a staggered basis. If you're interested in upgrading and want some assistance to make sure your upgrade goes smoothly, contact My Phone Support today for help.

# Published: July 29, 2015

# Thursday, 01 May 2014
Microsoft announced that the zero-day bug affecting all versions of Internet Explorer will be fixed with a security update on May 1st. To update your IE browser, click "Check for Updates" in the Windows Update area in your Control Panel.

The surprising news is that Microsoft is also patching old versions of Internet Explorer running on Windows XP, despite the fact that they official have ended support for Windows XP. Adrienne Hall, GM of Trustworthy Computing, at Microsoft writes "even though Windows XP is no longer supported by Microsoft and is past the time we normally provide security updates, we’ve decided to provide an update for all versions of Windows XP." Read more from the Microsoft Blog.



# Published: May 1, 2014
Category: Microsoft | Privacy | Security

# Tuesday, 29 April 2014


FireEye announced on Saturday a zero-day security issue affecting all versions of Microsoft Internet Explorer. The Department of Homeland Security advises Americans to stop using Internet Explorer until this issue is fixed.

This vulnerability can potentially give hackers complete control of the browser and computer. It is important to use an alternative browser such as Firefox or Chrome while Microsoft prepares a patch for this issue. If you are a Windows XP user, there may never be a patch, so you may want to permanently switch to another web browser. More info from FireEye.

# Published: April 28, 2014
Category: Microsoft | Privacy | Security

# Tuesday, 15 April 2014


Microsoft officially retired Windows XP one week ago on April 8th, 2014.

What does this mean?
  • No More Security Updates from Microsoft
  • No More Service Packs or Updates
  • No Tech Support from Microsoft
  • No New Installations of Microsoft Security Essentials
  • New 3rd Party Software may not work on XP
  • New 3rd Party Hardware may not work on XP
The good news is that My Phone Support will continue to support Windows XP as long as you need help! If you're still using XP, it is important to make sure that your system is secure. Since Microsoft will not be updating Security Essentials as frequently and stopping all security updates, a 3rd party security software is recommended.

This is also a good time to consider either upgrading your computer or installing Windows 7 or 8 (if supported by your hardware). We can help with OS upgrades and data migration, along with any other XP questions you may have. Give us a call today and we'll gladly help.

Read more about Windows XP End of Support from Microsoft.

# Published: April 15, 2014
Category: Microsoft | Security

# Thursday, 17 October 2013


Microsoft released the Windows 8.1 update to the general public today. This update brings back the start menu as an option, lets users boot into the modern tiles or the traditional desktop, and offers additional customization. Windows 8.1 also includes better SkyDrive integration and Internet Explorer 11.

For most Windows 8 users, 8.1 is a free update. Please see Microsoft's update instructions for more information.

# Published: October 17, 2013
Category: Microsoft

# Tuesday, 20 November 2012

With the arrival of Windows 8, many users need a little help getting acclimated to the new modern interface. ConsumerSoft has published a short introduction to Windows 8 with the 5 "Must-Knows" for using the new OS. Click here to learn how to use Windows 8.

# Published: November 20, 2012
Category: Microsoft

# Friday, 24 February 2012
Microsoft announced that Google was also circumventing privacy preference on the Internet Explorer web browser. The news comes in light of the recent discovery that Google was able to bypass security on Apple's Safari web browser and place tracking cookies.

Dean Hachamovitch (of the IE team) reported in a blog post: "the answer is yes: Google is employing similar methods to get around the default privacy protections in IE and track IE users with cookies."

As with the previous cookie loophole, it is likely that Google will cease the practice and that Microsoft will tighten the IE code to stop the practice, but individual users may want to clear their cookies or at least examine them a little closer.

# Published: February 24, 2012
Category: Google | Microsoft

# Wednesday, 22 February 2012

Microsoft announced the release of their new Windows 8 logo, which is a departure from the colored flag panels Windows was used for the past 10 years. According to Microsoft, the new logo is part of a "reimagination of the Windows operating system." The new logo also reflects the new "Metro" design aesthetic that Microsoft created for Windows Phone and Windows 8.

The Seattle Post Intelligencer has a timeline of previous Windows logos here.

# Published: February 22, 2012
Category: Microsoft

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