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# Thursday, 04 January 2018
Intel CEO Brian Krzanich revealed in a CNBC interview that security vulnerability has been found in some Intel chips. Google discovered the problem several months ago and Intel has been working with OS partners to fix the issue.

The vulnerability could potentially allow hackers "observe content" on a compromised machine. OS updates will likely be made available in the coming days.

# Published: January 4, 2018
Category: Privacy | Security

# Saturday, 18 November 2017
If you are using Wifi on your phone, computer, tablet, or any other devices, you have new security concern. Security researcher Mathy Vanhoef discovered some vulnerabilities in the WPA2 encryption method.

This means that it could be possible for hackers to break WPA2 wifi encyrption in some scenarios.

What should you do? First, make sure you have the latest update to Windows, Mac OS, Android, or iOS. This step alone should be the best protection against this bug. Second, see if your Wifi manufacturer has release a patch or firmware update: this site lists some.

Learn more at https://www.krackattacks.com/

# Published: November 18, 2017
Category: Security

# Tuesday, 19 September 2017


It was announced today the CCleaner was hacked and distributed malware hidden inside their program during the month of October. It is current estimated by Avast (owner of CCleaner) to have affected over 2 million computers.

If you have CCleaner installed, we recommend removing it and installing an alternative PC cleaner like My Faster PC from ConsumerSoft.

# Published: September 18, 2017
Category: Malware | Security

# Wednesday, 13 September 2017

Well known antivirus company Kaspersky has been banned from use on U.S. federal Government computers. The Department of Homeland Security expressed "[concerns] about the ties between certain Kaspersky officials and Russian intelligence and other government agencies, and requirements under Russian law that allow Russian intelligence agencies to request or compel assistance from Kaspersky and to intercept communications transiting Russian networks.

In the past, Kaspersky has been well regarded as an antivirus company and has helped fight against hackers and expose notable zero-day hacks.

If you are a Kaspersky users, you may want to consider these new security warnings seriously.

# Published: September 13, 2017
Category: Malware | Privacy | Security

# Sunday, 10 September 2017


Equifax announced a major hack into their system - possibly exposing data on approximately 143 million U.S. consumers. Equifax is one of the three major credit rating companies in America, having access to data like social security numbers, addresses, credit history, income, etc.

It is recommended that you use the Equifax "Potential Impact" tool to see if you may have been affected.

If you have been compromised, you may want to either freeze your credit (at Equifax, Transunion, and Experian) or sign up for a credit monitoring service to watch for fraudulent activity.

# Published: September 9, 2017
Category: Privacy | Security

# Sunday, 14 May 2017
Over 200,000 computers were hit by the WannaCry ransomware attack. WannaCry was a worm that would encrypt a user's data and demand a bitcoin ransom for the data to be decrypted.

Your best defense against WannaCry is to install all critical Windows updates which should close some of the zero-day vulnerabilities that WannaCry was using to infect computers.

This is also an important reminder for having both a local backup and a cloud backup of all your important files, documents, and photos.

If you need assistance with ransomware, making system backups, or other PC problems, please reach out to My Phone Support for assistance.


# Published: May 14, 2017
Category: Malware | Security | Tech Support

# Tuesday, 12 January 2016

Microsoft announced today the end of support for all versions of Internet Explorer older than IE 11. This means if you have Internet Explorer 7, 8, 9, or 10 than your software is no longer supported.

Microsoft warns that "security updates patch vulnerabilities that may be exploited by malware" which may leave these old browsers susceptible to attacks and exploits.

If you need help upgrading your browser or simply want a system security review, please call My Phone Support today for assistance.

Additional information can be found on the Microsoft webpage for IE End of Support.

# Published: January 12, 2016
Category: Microsoft | Security

# Thursday, 20 August 2015
Microsoft just release a critical hotfix for a serious security issue with Internet Explorer. The vulnerability could allow attackers to gain user or administrator access to the target computer.

To make sure you are safe, ensure that your Windows updates are running and that one of the following updates has been installed: KB3081444 or KB3087985.

On your PC, this is in: Start > All Programs > Windows Update

(or just type "Windows Update" into the Start menu)

# Published: August 19, 2015
Category: Microsoft | Security

# Thursday, 01 May 2014
Microsoft announced that the zero-day bug affecting all versions of Internet Explorer will be fixed with a security update on May 1st. To update your IE browser, click "Check for Updates" in the Windows Update area in your Control Panel.

The surprising news is that Microsoft is also patching old versions of Internet Explorer running on Windows XP, despite the fact that they official have ended support for Windows XP. Adrienne Hall, GM of Trustworthy Computing, at Microsoft writes "even though Windows XP is no longer supported by Microsoft and is past the time we normally provide security updates, we’ve decided to provide an update for all versions of Windows XP." Read more from the Microsoft Blog.



# Published: May 1, 2014
Category: Microsoft | Privacy | Security

# Tuesday, 29 April 2014


FireEye announced on Saturday a zero-day security issue affecting all versions of Microsoft Internet Explorer. The Department of Homeland Security advises Americans to stop using Internet Explorer until this issue is fixed.

This vulnerability can potentially give hackers complete control of the browser and computer. It is important to use an alternative browser such as Firefox or Chrome while Microsoft prepares a patch for this issue. If you are a Windows XP user, there may never be a patch, so you may want to permanently switch to another web browser. More info from FireEye.

# Published: April 28, 2014
Category: Microsoft | Privacy | Security

# Tuesday, 15 April 2014


Microsoft officially retired Windows XP one week ago on April 8th, 2014.

What does this mean?
  • No More Security Updates from Microsoft
  • No More Service Packs or Updates
  • No Tech Support from Microsoft
  • No New Installations of Microsoft Security Essentials
  • New 3rd Party Software may not work on XP
  • New 3rd Party Hardware may not work on XP
The good news is that My Phone Support will continue to support Windows XP as long as you need help! If you're still using XP, it is important to make sure that your system is secure. Since Microsoft will not be updating Security Essentials as frequently and stopping all security updates, a 3rd party security software is recommended.

This is also a good time to consider either upgrading your computer or installing Windows 7 or 8 (if supported by your hardware). We can help with OS upgrades and data migration, along with any other XP questions you may have. Give us a call today and we'll gladly help.

Read more about Windows XP End of Support from Microsoft.

# Published: April 15, 2014
Category: Microsoft | Security

# Tuesday, 08 April 2014

A major security flaw in OpenSSL was revealed on April 7th, 2014. The issue was a flaw in the coding of the OpenSSL security protocol used on some webservers to secure your connection. For most home users, there is nothing you can do directly to protect yourself from this issue, as it exists on the webservers, not on your home computer. OpenSLL is a free open-source package typically used on Unix/Linux servers and not Microsoft servers.

You should pay special attention to any emails from websites you use or shop at recommending password updates, and promptly update your password. If you want to be extra vigilant, this might be a good time to update all your online passwords just to be safe.

# Published: April 8, 2014
Category: Privacy | Security

# Friday, 18 January 2013

The Department of Homeland Security is recommending PC users update or disable Java to prevent malware attacks using a zero-day exploit in Java. Similar exploits have recently resulted in the Red October attack and Mac trojan virus in 2012. Learn more from the Department of Homeland Security or Oracle.
 

# Published: January 18, 2013
Category: Malware | Security

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