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# Tuesday, 05 November 2013

"My name is Ed, how can I help you?"

NSA whistle-blower and fugitive Edward Snowden is now providing tech support for an unnamed Russian website. Engadget reports that Snowden's lawyer announced his new job.

If you need tech support, however, we recommend calling My Phone Support.

# Published: November 5, 2013
Category: Privacy | Tech Support

# Friday, 01 November 2013

Dell's Latitude 6430u laptop had a recent issue that left some user's wanting to open the Window. A chemical used in the manufacturing process left laptops smelling like cat urine reports the Telegraph.

One user writes: "The machine is great, but it smells as if it was assembled near a tomcats litter box."

After users complained of the issue on Dell's support forum, Dell responded with an official statement promising to fix the issue. If you have this problem, please contact Dell directly for a replacement.

# Published: November 1, 2013
Category: Dell

# Thursday, 17 October 2013


Microsoft released the Windows 8.1 update to the general public today. This update brings back the start menu as an option, lets users boot into the modern tiles or the traditional desktop, and offers additional customization. Windows 8.1 also includes better SkyDrive integration and Internet Explorer 11.

For most Windows 8 users, 8.1 is a free update. Please see Microsoft's update instructions for more information.

# Published: October 17, 2013
Category: Microsoft

# Friday, 18 January 2013

The Department of Homeland Security is recommending PC users update or disable Java to prevent malware attacks using a zero-day exploit in Java. Similar exploits have recently resulted in the Red October attack and Mac trojan virus in 2012. Learn more from the Department of Homeland Security or Oracle.
 

# Published: January 18, 2013
Category: Malware | Security

# Tuesday, 20 November 2012

With the arrival of Windows 8, many users need a little help getting acclimated to the new modern interface. ConsumerSoft has published a short introduction to Windows 8 with the 5 "Must-Knows" for using the new OS. Click here to learn how to use Windows 8.

# Published: November 20, 2012
Category: Microsoft

# Tuesday, 01 May 2012
A recent survey by VocaLabs found Apple to be the tech support leader among three major tech brands: Apple, Dell, and HP. Dell customers were 3 times more likely to leave their brand than Apple customers and HP customers were 5 times more likely to leave their brand. Customer reactions were based on their tech support experience.



If you're looking for a better tech support experience (for any brand), try My Phone Support first. Our agents our friendly, certified in a wide range of technologies, and can often provide better, cheaper support than major brands can offer.

Read more about the VocaLab survey.

# Published: May 1, 2012
Category: Dell | HP | Tech Support | Apple

# Wednesday, 25 April 2012

Ars Technica recently profiled one of the coolest jobs in tech: tech support in Antarctica. The Wisconsin IceCube Particle Astrophysics Center runs and supports a data center and cloud computing network on the South Pole. All those computers require IT support staff - both onsite and remote support via satellite connection. During Summer, over 1,000 scientists can be working at the South Pole, so tech support needs expand.

Read more about these unique IT guys at Ars Technica.

Or apply to work at IceCube.

# Published: April 25, 2012
Category: Tech Support

# Tuesday, 06 March 2012
Valley News Live reports that some people have recently received fake out-bound tech support calls from agents pretending to be Microsoft technicians. These fake support calls may be attempts to steal financial information, install malware, or access files on your computer.

You should only accept tech support calls from legitimate tech support providers, like My Phone Support or your PC manufacturer. If you are unsure about the call, ask for a call back number or case ID so you can verify the source, or just hang up. Also, you should only get tech support calls when you sought support initially, not unprompted calls out of the blue.

# Published: March 6, 2012
Category:

# Saturday, 03 March 2012
Uncle Mike still doesn't know how to cut and paste? Grandma wants to you help her add a desktop picture? Finally, there is an answer! Google has released cute e-card/video website that let's you send your tech-challenged loved one a little help. Just answer a few questions, select the tech skills you want to teach, and your own personalized e-card is ready to go.

Try it today at: Tech Parents Tech

# Published: March 3, 2012
Category: Google

# Monday, 27 February 2012
HP Plans to offer customers of its "Elite PC" products a dedicated tech support person for the life of their product. HP's "Elite PC" computers are laptops and desktops sold to business, government, and institutional customers. According to HP, "the HP Elite premium technical support package was introduced one year ago to give HP Elite Series customers a differentiated, white glove customer support experience." HP also gives users an option to select an "agent of choice" to always work with one particular tech support agent. Currently, the Elite technical support is not available to standard HP home users.

# Published: February 27, 2012
Category: HP

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