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# Tuesday, 15 April 2014


Microsoft officially retired Windows XP one week ago on April 8th, 2014.

What does this mean?
  • No More Security Updates from Microsoft
  • No More Service Packs or Updates
  • No Tech Support from Microsoft
  • No New Installations of Microsoft Security Essentials
  • New 3rd Party Software may not work on XP
  • New 3rd Party Hardware may not work on XP
The good news is that My Phone Support will continue to support Windows XP as long as you need help! If you're still using XP, it is important to make sure that your system is secure. Since Microsoft will not be updating Security Essentials as frequently and stopping all security updates, a 3rd party security software is recommended.

This is also a good time to consider either upgrading your computer or installing Windows 7 or 8 (if supported by your hardware). We can help with OS upgrades and data migration, along with any other XP questions you may have. Give us a call today and we'll gladly help.

Read more about Windows XP End of Support from Microsoft.

# Published: April 15, 2014
Category: Microsoft | Security

# Tuesday, 08 April 2014

A major security flaw in OpenSSL was revealed on April 7th, 2014. The issue was a flaw in the coding of the OpenSSL security protocol used on some webservers to secure your connection. For most home users, there is nothing you can do directly to protect yourself from this issue, as it exists on the webservers, not on your home computer. OpenSLL is a free open-source package typically used on Unix/Linux servers and not Microsoft servers.

You should pay special attention to any emails from websites you use or shop at recommending password updates, and promptly update your password. If you want to be extra vigilant, this might be a good time to update all your online passwords just to be safe.

# Published: April 8, 2014
Category: Privacy | Security

# Tuesday, 05 November 2013

"My name is Ed, how can I help you?"

NSA whistle-blower and fugitive Edward Snowden is now providing tech support for an unnamed Russian website. Engadget reports that Snowden's lawyer announced his new job.

If you need tech support, however, we recommend calling My Phone Support.

# Published: November 5, 2013
Category: Privacy | Tech Support

# Friday, 01 November 2013

Dell's Latitude 6430u laptop had a recent issue that left some user's wanting to open the Window. A chemical used in the manufacturing process left laptops smelling like cat urine reports the Telegraph.

One user writes: "The machine is great, but it smells as if it was assembled near a tomcats litter box."

After users complained of the issue on Dell's support forum, Dell responded with an official statement promising to fix the issue. If you have this problem, please contact Dell directly for a replacement.

# Published: November 1, 2013
Category: Dell

# Thursday, 17 October 2013


Microsoft released the Windows 8.1 update to the general public today. This update brings back the start menu as an option, lets users boot into the modern tiles or the traditional desktop, and offers additional customization. Windows 8.1 also includes better SkyDrive integration and Internet Explorer 11.

For most Windows 8 users, 8.1 is a free update. Please see Microsoft's update instructions for more information.

# Published: October 17, 2013
Category: Microsoft

# Friday, 18 January 2013

The Department of Homeland Security is recommending PC users update or disable Java to prevent malware attacks using a zero-day exploit in Java. Similar exploits have recently resulted in the Red October attack and Mac trojan virus in 2012. Learn more from the Department of Homeland Security or Oracle.
 

# Published: January 18, 2013
Category: Malware | Security

# Tuesday, 20 November 2012

With the arrival of Windows 8, many users need a little help getting acclimated to the new modern interface. ConsumerSoft has published a short introduction to Windows 8 with the 5 "Must-Knows" for using the new OS. Click here to learn how to use Windows 8.

# Published: November 20, 2012
Category: Microsoft

# Tuesday, 01 May 2012
A recent survey by VocaLabs found Apple to be the tech support leader among three major tech brands: Apple, Dell, and HP. Dell customers were 3 times more likely to leave their brand than Apple customers and HP customers were 5 times more likely to leave their brand. Customer reactions were based on their tech support experience.



If you're looking for a better tech support experience (for any brand), try My Phone Support first. Our agents our friendly, certified in a wide range of technologies, and can often provide better, cheaper support than major brands can offer.

Read more about the VocaLab survey.

# Published: May 1, 2012
Category: Dell | HP | Tech Support | Apple

# Wednesday, 25 April 2012

Ars Technica recently profiled one of the coolest jobs in tech: tech support in Antarctica. The Wisconsin IceCube Particle Astrophysics Center runs and supports a data center and cloud computing network on the South Pole. All those computers require IT support staff - both onsite and remote support via satellite connection. During Summer, over 1,000 scientists can be working at the South Pole, so tech support needs expand.

Read more about these unique IT guys at Ars Technica.

Or apply to work at IceCube.

# Published: April 25, 2012
Category: Tech Support

# Tuesday, 06 March 2012
Valley News Live reports that some people have recently received fake out-bound tech support calls from agents pretending to be Microsoft technicians. These fake support calls may be attempts to steal financial information, install malware, or access files on your computer.

You should only accept tech support calls from legitimate tech support providers, like My Phone Support or your PC manufacturer. If you are unsure about the call, ask for a call back number or case ID so you can verify the source, or just hang up. Also, you should only get tech support calls when you sought support initially, not unprompted calls out of the blue.

# Published: March 6, 2012
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